SHIPPING & RETURNS
After ordering online, you will receive an e-mail confirmation from Sam K Ryan containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within working days; however if goods are unavailable delivery will take a little longer. If you wish to query a delivery please contact us at firstname.lastname@example.org
Standard delivery $12
Within Australia, Australia Post will look after your art purchase delivery. Tracking is included and will be sent to you as soon as the order is on its way.
If your address is located in metropolitan Melbourne, the delivery will take up to 3 business days after we post your order.
Everywhere else within Australia, including metropolitan and country areas takes up to 3 to 7 business days.
International Shipping $24
We offer 6+ business days* International standard tracked delivery to the United States, Canada and New Zealand with Australia Post. There may be additional taxes and duties associated with customs. For deliveries to the rest of the world, please contact us.
*Estimated delivery time between metro areas of major cities. Excludes time in customs if applicable and may be subject to delay due to causes outside of Australia Post's control.
Did you take a tumble with your purchase? Were you skipping with joy as you saw the item on the screen but had to takes a few steps back once you received it? Maybe your print or original illustration did not quite decorate your walls like you had pictured it to.
That’s okay! Whatever the case may be, as part of the Sam K Ryan Return Policy you have the freedom of returning your print, original artwork and/or jammies 14 days of receiving it. It must be in 100% the same condition and placed back in its packaging nicely. We recommend that you return the product via Registered post. Sam K Ryan will not be responsible for parcels lost or damaged in transit.
We will send a credit voucher your way upon receiving the item back here at the studio. Alternatively, you can also always swap the print, original artwork or jammies for another one.
Of course I hope you’re still skipping merrily once you have received your purchase. But, just in case- this option is available to you.